Support

When your questions arise, rest assured
you have easy access to dedicated,
knowledgeable staff.

Commitment

Syscon serves the global Corrections profession and delivers actionable information to help clients run better agencies and ensure public safety. Our team commitment to:

  • Fully understand the project requirements for every client, and deliver a quality solution on time and within budget
  • Provide the profession with leadership in offender management through delivery of technology innovation and standards-based software solutions
  • Ensure the recruitment and retention of, and regular consultation with, experienced Corrections professionals to ensure our solutions provide best practices and meet mission-critical needs in a complex market.

"To us, ongoing support means helping you get long-term value from your system, maintain efficiency, and see opportunities to innovate."

Dean Young

Support Manager

Support

If you think it’s important, we want to know.

Issues will arise. Despite our best efforts, software solutions will behave in ways unexpected or undetected.

When you encounter a problem with your solution, please let us know – via e-mail or telephone, whichever is more convenient. We will respond promptly. We will troubleshoot the issue, and determine if a workaround is possible. If necessary, we will produce a fix as quickly as possible and send it to you.

E-mail: support@syscon.net

Toll-Free North American Support Line (24 x 7): +1 888.479.7266

Click here  to report a new support case or to check the status of an open case using the Syscon Client Portal.


Try the new client portal

Now live! Version 2.0 of the Syscon Client Portal gives even better visibility support case status, and now allows you to track projects. It gives dashboards and reports for a snapshot of overall progress.

Click here  to report a project or support case, or check overall progress using Syscon Client Portal version 2.0