Support
Our Commitment
Syscon serves the global corrections profession and delivers actionable information to help clients run better agencies and ensure public safety. Our team commitment
is to:
- Fully understand the project requirements for every client, and deliver a quality solution on time and within budget
- Provide the profession with leadership in offender management through delivery of technology innovation and standards-based software solutions
- Ensure the recruitment, retention, and regular consultation with experienced corrections professionals to ensure our solutions provide best practices and meet mission-critical needs in a complex market
"How we respond when issues arise speaks volumes about our commitment to the corrections profession."
John Lok
Client
Support Manager
Support
If you think it’s important, we want to know.
Issues will arise. Despite our best efforts, software solutions will behave in ways unexpected or undetected.
When you encounter a problem with your solution, please let us know – via e-mail or telephone, whichever is more convenient. We will respond promptly. We will troubleshoot the issue, and determine if a workaround is possible. If necessary, we will produce a fix as quickly as possible and send it to you.
E-mail: support@syscon.net
Toll-free: +1 (888) 479-7266
After Hours: +1 (604) 341-5052
John Lok, Client Support Manager: +1 (604) 606-7650 ext. 8725
Jeannette English, Client Support Representative: +1 (604) 696-7650 ext. 8787
