Support

If you think it’s important, we want to know.

Syscon’s project experience includes :

  • Five-year, multi-stage delivery to 132 sites for a national prison service, with an onsite project team of more than 40 people
  • Remote project delivery for various US state and county agencies
  • Successful implementations in developing areas
  • Eight-year, multi-stage delivery for the largest jail system in the world
  • Complex sentence calculation projects in multiple jurisdictions in Canadian, Australian, American, and English legal systems

"To us, ongoing support means helping you get long-term value from your system, maintain efficiency, and see opportunities to innovate."



Floyd Yamamoto Manager, Support



We value our clients’ long-term success. 75% of Syscon clients have been working with us for over 10 years.

Support

Offender Management System Support

Issues will arise. Despite our best efforts, software solutions will behave in ways unexpected or undetected.

When you encounter a problem with your solution, please let us know – via e-mail or telephone, whichever is more convenient. We will respond promptly. We will troubleshoot the issue, and determine if a workaround is possible. If necessary, we will produce a fix as quickly as possible and send it to you.

E-mail: support@syscon.net

Toll-Free North American Support Line (24 x 7): +1 888.479.7266

Click here  to report a project or support case, or check overall progress using Syscon Client Portal version 2.0

Click here to access the old Client Portal