Support Contact

Office Toll Free: 1-888-479-7266
After Hours Tel: +1 604-341-5052
support@syscon.net

John Lok

Client Support Team Lead
604-606-7650 ext. 8725

Jeannette English

Client Support Representative
604-606-7650 ext. 8787

As a demanding client with a large-scale operation we were impressed with the way in which Syscon scaled up their local operational team and sustained a very high level of commitment and delivery focus throughout the program. The quality of their code stood up well to external scrutiny, particularly in terms of performance.

- Mike Manisty, CIO. NOMS/HMPS

Implementation was seamless . . . we organized the results into what has been determined in our county to be a premiere system . . . Communication with the staff at Syscon is excellent. Our relationship these 5 years with the company has never faltered.

- Baltimore County

extremely knowledgeable in the business of corrections...not only satisfies the need of the end user but contributes towards the overall effective management of the offender population.

- HMPS

A lot of [Syscon’s] recommendations . . . have really been better operationally. So, although people look at us and say we'’re trying to cut costs, we’re really just trying to manage better because it's less costly.

Syscon’s system "helped New Jersey achieve full compliance with inmates' fines and restitution . . . collections increased from almost nothing in 1999 to more than $6.5 MILLION" per year.

Client Support Team

Photo Client Support TeamClient endorsement is theprimary focus at Syscon, and John Lok (at far left in photo) and his Client Support Team are a vital part of Syscon’s commitment to client satisfaction. We pride ourselves on the quality of the user experience with our solutions. But when something is amiss, the Client Support team is there to ensure that service is maintained and the problem is resolved as swiftly as possible. Since implementing a Customer Satisfaction survey system last year, Syscon’s rating are at 4.85 from a maximum score of 5.0

Syscon also operates an interactive online User Group forum site to enable clients to talk amongst themselves and to assist them in becoming true partners in the future development of Syscon solutions.

Client Support Coverage

SERVICES

Online Customer Portal

User Group

Live Phone Support

Toll Free Access

Assigned Representative

Developer Support

Remote Support Service

Administrative Services:

  • Ongoing Application Maintenance
  • Post-Deployment Application Reconfiguration
  • New Functionality Design
  • Ongoing Product Training

COVERAGE

Yes

Yes

24/7

Yes

Yes

Yes

Yes



Yes

Yes

Yes
Yes