Corrections Domain Expertise

Chris is one Syscon’s most operationally experienced corrections experts. He served over 24 years in Her Majesty’s Prison Service in England in various facilities from remand to high security, and has managed both young offenders and adult offenders. Chris served as Operations Manager at HMP Maidstone, a Category C prison and one of England’s oldest correctional facilities, and HMP Wealstun, a Category C prison for more than 800 male offenders. When Syscon was tapped to implement a nationwide offender management system for Her Majesty’s Prison Service in 2004, Chris was appointed to manage a multidisciplinary team of prison experts and business analysts to ensure creation of a clear, comprehensive set of requirements for the project, the largest of its kind in the world. Over the following six years, Chris was a key member of the management team that oversaw the successful implementation which reached 132 prisons across England and Wales. Seconded from the UK Ministry of Justice in 2011, Chris now serves as a strategic client consultant and product specialist. He was awarded the Queen’s Medal for Long Service and Good Conduct in 2011.

Bryan served as a Correctional Officer for four years at the Surrey Pre-trial Services Center in British Columbia. His responsibilities included living unit supervision, offender visit supervision, disciplinary/segregation unit supervision, health care unit supervision, offender transport, admission and discharge, and offender property. During more than 10 years with Syscon, Bryan has worked on numerous successful client projects, including Denver County Sheriff, South Dakota Department of Corrections, Nevada Department of Corrections, National Offender Management Service in the United Kingdom, Mecklenburg County (North Carolina) Sheriff’s Office, Erie County (New York) Sheriff’s Office, Westchester County (New York) Sheriff’s Office, New Jersey Department of Corrections, West Virginia Regional Jail Authority, and North Dakota Department of Corrections. Bryan is currently helping to define requirements for Syscon’s next-generation technology initiative.

Susan has ten years of experience in community-based corrections, having specialized in rehabilitation programming for male probationers and participants in electronic monitoring programs. She has worked as a case manager and has designed and developed community re-integration programs. Susan has managed projects in Canada for the BC Ministry of Children and Family Development, Human Resources Development Canada, Correctional Services Canada and Phoenix Society. Susan was a founding partner of Triangle Community Resources. During a 10-year career with Syscon, Susan has worked as a business analyst and project manager for a number of key client projects, including Nevada Department of Corrections, Denver (Colorado) Sheriff Department, South Dakota Department of Corrections, and Los Angeles County Sheriff’s Department. Currently Susan is working closely with Los Angeles County Sheriff’s Department on the planning for a consolidated booking system to streamline the admission process for more than 50 separate police departments in LA County.

With a Ph. D. in Psychology, Ed’s 20-year career in corrections has focused primarily on the practice of offender risk assessment. Ed served as Supervisor Psychologist for the Wisconsin Department of Corrections and worked in the Assessments and Evaluation reception center, where he managed the segregation and special management units. Ed has also pioneered the development of computerized assessment tools to support evidenced-based decision-making in offender management. He founded Modeling Solutions in 2005, with a focus on the application of advanced pattern analysis for offender assessment. Modeling Solutions was acquired by Syscon in 2006, and Ed has continued to drive the product strategy for the Quest assessment tool. As a Subject Matter Expert, and President of the International Association of Corrections and Forensic Psychology, Ed speaks frequently on the science of evidenced-based offender assessment techniques.

Jeannette has 16 years of direct corrections agency experience, working in pre-trial centers and maximum security institutions. She served as a Records Officer and Living Unit Officer at the Lower Mainland Regional Center in Burnaby, British Columbia, a maximum security institution for male offenders, and Records Officer at Surrey Pre-trial Services Center in Surrey, BC. At Surrey Pre-trial, Jeannette was promoted to Records Supervisor, Classification Supervisor, Programs Supervisor, Control Supervisor, Staff Scheduling Supervisor, Living Unit Supervisor, and Acting Warden for the Sentence Management and Records Department. Jeannette has worked in various roles with Syscon over the last seven years, and has been involved in successful implementations for Mecklenburg County (North Carolina) Sheriff’s Department, Baltimore County (Maryland) Department of Corrections, Clark County (Nevada) Detention Center, and Nevada Department of Corrections. Jeannette currently works in Syscon’s technical support team to provide guidance to the North American user base, and troubleshoot technical questions.

Randy is Syscon’s longest serving employee, with over 26 years of involvement in virtually all aspects of the company. Randy’s corrections agency experience was with Corrections British Columbia, and includes time as a Correctional Officer at maximum and medium security institutions, Pre-trial Services Officer, Admission and Discharge Officer, Probation Interviewer, and Police and Court Liaison Officer. As Syscon’s principal Subject Matter Expert, Randy has implemented systems and provided consulting services to justice agencies around the world. His project experience includes successful implementations in Canada, the United States, Australia, and Africa. Based in London, England, Randy has worked for nearly seven years guiding our projects with Her Majesty’s Prison Service and the Ministry of Justice. Randy’s expertise includes police arrest and detention, county jails, state and provincial corrections, national prison services, immigration detention, military detention, juvenile custody and community services, adult community supervision, and work release centers.

Nathan has over six years of direct corrections agency experience, having served as a Correctional Officer at Allouette River Correctional Centre and Surrey Pre-trial Center, both in British Columbia, Canada. Over more than a decade with Syscon, Nathan has served as Subject Matter Expert on a number of client projects, and as Product Manager across the full suite of offender management solutions. His experience on client projects includes Erie County Sheriff’s Office in New York, Clark County Detention Center in Las Vegas, Nevada, New Jersey Department of Corrections, and the Ontario Ministry of Correctional Services. Nathan is currently one of the principal drivers on Syscon’s next-generation technology initiative.

Bill has a corrections career that spans 29 years, 26 of which were with the California Department of Corrections and Rehabilitation. He also served as Engineer and Prisoner Transporting in the US Army. With CDCR, Bill held various roles up to and including Captain, and worked in Folsom State Prison, California State Prison – Sacramento, and CDCR headquarters. Among Bill’s specialized experience is management of a statewide transportation operation, development and management of population overcrowding plans, correctional management of caseload evaluation and approval, offender grievance investigation and response at the Directorate level, and management of the extradition unit from different US states and territories.

Bill is one of Syscon’s primary managers on our projects with Los Angeles County Sheriff’s Department, and is helping to ensure clarity of LASD’s strategic roadmap within Syscon. Bill has also contributed to our successful implementation with Clark County Detention Center in Las Vegas, Nevada.

Tyler spent 9 years with Denver Sheriff’s Department, serving as an officer in the Pre-arraignment Detention Facility – now the Downtown Detention Center – and the Primary Intake Facility. His responsibilities included enforcement of departmental and post orders, contraband inspection, observation of offender behavior and health, and movement of offenders and the general public within the facility.

Tyler has been involved as a business analyst for our projects with Los Angeles County Sheriff’s Department, and is currently working on the implementation for Alberta Solicitor General and Public Security.

Over a five year period, Monica worked as a Classification Officer, Case Manager, and was a member of the Work Release Expansion Project for Orange County Corrections in Orlando, Florida. Prior to joining Syscon in 2007, she also worked for several corrections-focused vendors, including HTE, BI Incorporated, and Tiburon, with an emphasis on agency staff training on various applications. As a Senior Project Manager with Syscon, Monica has been involved with successful implementations for Denver Sheriff Department, New Jersey Department of Corrections, and Washington State Department of Corrections.

Drew’s career in corrections spans 32 years with Ontario Ministry of Correctional Services. Throughout this period, Drew held numerous positions in both operational and advisory capacities. He served as a Probation and Parole Officer for adult and youth probationers, a Residential Services Program Advisor, a Contentious Issues Analyst in the Ontario Corrections and Solicitor General’s Office, a Business Analyst for Ontario Child Advocacy Office, a Program Advisor for the Ontario Corrections and as a Program Advisor and Business Analyst for adult and youth business application systems in Ontario Corrections and Youth Justice Services.

During more than five years of service with Syscon, Drew has worked as a business analyst on our projects with Ontario Ministry of Correctional Services, Ontario Youth Justice Services and Corrective Services New South Wales. Drew’s specializations are community corrections and sentence calculation.

Ron is one of Syscon’s longest tenured employees, and has been actively involved in nearly every major corrections project the company has undertaken. He has a comprehensive understand of corrections business processes, and is expert in sentence calculation. After spending five years as Records Officer and Living Unit Officer at Vancouver Pre-trial Services Centre in British Columbia, Canada, Ron joined Syscon as Business Analyst and was quickly promoted to Product Manager. Over an 18-year period, including three as Vice President, Product Management, Ron guided our investment in the Elite family of products. As well, he was instrumental in requirements planning and implementation for our solutions delivered to New Jersey DOC, North Dakota DOC, Washington DOC, Oregon DOC, Minnesota DOC, Oklahoma DOC, Connecticut DOC and West Virginia DOC, Mecklenburg County (North Carolina), Baltimore County (Maryland), Los Angeles County Sheriff (California), Clark County (Nevada), Westchester County (New York), Erie County (New York), and Gwinnett County (Georgia). After a brief hiatus to chase golf balls, Ron returned to Syscon in 2011 to serve as Senior Product Specialist and strategic client advisor.

Karl’s career serving the corrections profession extends over 28 years, including 16 years with Corrections British Columbia. He served in three different facilities during that time – Vancouver Pre-trial Centre, Surrey Pre-trial Centre, and Oakalla Correctional Facility – and held various roles, including Living Unit Officer, Visits Officer, Control Officer, Records Officer, Classification Officer, and Senior Correctional Officer-Records. He also served on the Emergency Response Team (ERT) for 5 years. A 12-year veteran of Syscon, Karl has become one of the industry’s most skilled sentence calculation experts. He has had direct subject-matter involvement in numerous client deployments, including New Jersey DOC (Institution), Oklahoma DOC (Institution), Westchester County Corrections and Probation (Institution and Community), West Virginia Regional Jail Authority (Institution), Baltimore County Sheriff’s Department, Clark County Sheriff’s Department (Institution), Her Majesty’s Prison Services for England and Wales (Institution), Corrective Services New South Wales, Australia (Institution), Nevada Department of Corrections (Institution and Parole), South Dakota Department of Corrections (Institution/Community/ Juvenile and Parole), Ontario Department of Corrections, Canada (Institution/Community and Juvenile), and Los Angeles County Sheriff’s Department (Institution). Karl currently oversees a team of skilled business analysts.